For our customers

For our customers

Support

Opening hours
08:00–16:00 GMT

ÖPPETTIDER

Whether you have questions regarding support, logistics or invoicing, or general ideas and feedback, we welcome you to get in touch.
Please provide the following information:
  • Name of your clinic
  • Contact person, including email address and phone number
  • Reason for contacting us, for example whether it regards our laboratory service or a specific patient case (please include Request ID/Laboratory ID)
Opening hours 08:00–16:00 CET 
Whether you have questions regarding support, logistics or invoicing, or general ideas and feedback, we welcome you to get in touch. 
Please provide the following information:
  • Name of your clinic Contact person, including email address and phone number Reason for contacting us, for example whether it regards our laboratory service or a specific patient case (please include Request ID/Laboratory ID)

Label Printer
– Troubleshouting Guide

Please go through the following checkpoints before
contacting support for the label printer.
For UK customers only
These resources are tailored for our UK customers and may not apply to other regions.
For UK customers only
These resources are tailored for our UK customers and may not apply to other regions.

Questions about sample handling, request forms, or IniCase packaging?

Find guidance below for common scenarios and how to manage them.

Review


For additional information, you can also contact us at +46 8 27 67 25.

For additional information, you can also contact us at +46 8 27 67 25.